I did not get a chance to send you a note about your Eric and Roger (the Friday install crew), (I hope have the names right!), but they were fantastic! Honestly, I was so impressed with Eric’s (the crew lead) conscise and clear updates about the process. They were both very conscientious of keeping things clean (which is my favourite thing of all!!!) and letting me know when they ran into a problem (like rocks). Eric walked me through everything before they dug, during, and then again after to make sure that I was happy with their work. Honestly, I have had a lot of experience with terrible trades people, and they were top-notch! Please give them a big bonus and a turkey at Christmas!
I just can not say enough good things, but I really appreciated Eric calling you to let me know about how the install of the gate was going to go down – just really impressed with what was genuine customer service. There was no going through the motions. They also worked their buns off! They never stopped moving! Awesome! Just awesome!
Anyway, I hope they get the accolades they deserve. Between you and the workers – I am just so glad that I picked you guys to do the work! Amazing!! You have been timely with your communications, and so easy to talk to even if I had silly questions!!
Hope you can pass on my greatest appreciation of you and your teams’ hard work!!