Hi again Eric,
Bill and I thought we would share with you our experiences with your competition during the fence decision process, just for your information.
We didn’t have any recommendations from anyone as to who to look at for a fence so we took to the Yellow pages.
Initially Bill called “Company A” and they returned the call and scheduled an appointment. A lady came out and measured and advised we would hear in a day with a quote. We never heard back from her. We called the company after 3 days and were advised the quote would be delivered by telephone the next day. We have not heard back from them to this day.
I then chose 3 fence companies from the Yellow Pages, “Company B”, “Company C” and Jay Fencing. The following are the results to my inquiries.
- No reply to my message from “Company B”.
- “Company C” told me to call another number, and the girl I spoke to asked where I lived. When I told her she said she had to have someone else call me back because she didn’t think they went to Puslinch because it was “too rocky”. I never heard back from them.
- I called Jay Fencing, spoke directly to Eric and set up an appointment for the next day.
Bill then left another message with “Company B” and had a return call saying they would come the next evening and give us a quote. They never came.
He then chose another company from the Yellow Pages, “Company D”. They came out immediately and gave us a quote, however we had already had our quote from Jay’s at this time and knew that we wanted the 20 year warranty product. He offered a competitive price and said he had a product with the same warranty. He presented us with a brochure for the product and it indicated that the warranty was only 5 years. When questioned on this he was going to investigate and get back to us. Never heard back from him about the product, only to see if we had made a decision.
At that point we had spoken with Eric a few times with a few questions and a change of our plan and were met with an immediate response and we were sensing that we would get good service with Jay Fencing so we then made our decision.
Bill and I both know that this is a very busy time of the year for all of the outdoor trades and expected to wait but we were extremely surprised at the lack of interest and response we received from these other companies. We feel it is quite shortsighted of them to ignore potential customers and that it is also extremely damaging to their reputations. It shows an absolute ignorance in customer relations. We don’t have any qualms about sharing our negative experiences with these companies as we were not given anything resembling customer service. Fortunately for us, we did make the phone call to the company that does care and here we sit…..very satisfied customers!
Mary and Bill
Just a quick note to recap to you the comments I made to the girl I spoke with on the phone, when paying my bill.
Bill and I were extremely impressed with every aspect of our dealings with Jay Fencing, from the very first phone call I made inquiring about a quote to the completion of the job.
The customer service we received was exemplary. We were given a quote immediately, followed up by a timely schedule once we accepted. The young men that came to do the job were very polite and informative and eager to please. They also were very professional and skilled in the job they performed as well as demonstrating good work ethics. These young men represented your company so well as they arrived to do the job and focused on the job until its completion without wasting any time. I must say we were very impressed with them especially after seeing other trades that lacked their maturity. It was a pleasure to deal with all four of them.
We were also pleased that every phone call or email was replied to immediately and that every thing that we were told, regarding time frames, actual dates etc. were absolutely true. At no time did we second guess our decision to deal with your company.
And not to be forgotten, the fence is gorgeous, beautifully installed, and we couldn’t be happier with our choice.
It will be our pleasure to recommend Jay Fencing (and already have) to anyone and everyone.
Mary and Bill