I wanted to let you know that we found (Eric’s) approach and style to be most welcoming, genuine and helpful. In this day in age, with our unsettled economy, it is refreshing to talk to a company representative that is a true professional, honest and caring. Andrew and I both mentioned that we thought Eric provided us with “more than expected” service and we were truly appreciative.
I too work in a service orientated environment and know that it is usual to only hear the negative which is why I wanted to send a little note.
Jay – You’ve got a great employee in Eric and we look forward to working with you.